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Terms and Conditions


When the terms ‘The Company’, ‘we’, ‘our’, ‘us’ and ‘carrier’ are used in this document it refers to Metropolitan Cars Ltd, it’s employees, agents, subsidiaries and contractors. When ‘you’,’ your’ and ‘The Customer’ are used it refers to the account holder, employees and agents. When the term ‘bookings’, ‘contract’, ‘consignment’, job’ or ‘shipment’ are used it refers to any contract of carriage placed by you and accepted by us for any service we are currently offering, including but not limited to passengers, couriers.



When you give us your bookings you agree to all the terms in this non-negotiable document, and in our current tariffs, service guides and in any specific service’s
terms and conditions, all of which are available on request. If at any time there is a conflict between these terms and conditions and our current tariff, the latter shall take precedence. The terms and conditions of our tariffs, service guides, and specific services are made part of this agreement, and no one is authorised to alter or modify those terms.



The Company may employ and engage the services of any carrier for the purposes of fulfilling the contract, and any such other carrier shall have the like power to sub-contract under these terms and conditions.



All accounts are issued and maintained in strict accordance with the company’s terms of credit, which are as follows:
a) Accounts are due when rendered and payment is required within 14 days of the invoice.
b) An understanding that the minimum annual payments to the company in respect of
carriage charges for all services will amount to a minimum of £300.00 per annum exclusive of V.A.T., and should that sum not be achieved the account facilities may at the company’s discretion be immediately reviewed.
c) The account facilities are granted for an initial period of three months, and will continue thereafter subject to the terms and conditions being met in full, a satisfactory payment pattern as required.
d) Account customer invoices are subject to full V.A.T.
e) All invoices issued by the company are deemed correct unless queried within 14 days of
the date of the invoice.
f) The customer shall not be entitled to defer or withhold, the payment of any monies due or liabilities incurred to the company, by reason of having any claim or counterclaim, or any alleged claim or counterclaim, and the customer shall not under any circumstances be entitled to any rights of set-off in relation thereto.
g) All credit accounts will be weekly accounts unless subject to prior agreement with Metropolitan Cars. Monthly accounts are available subject to status.



These conditions and each and every contract made pursuant thereto shall be governed by and construed in accordance with English law and the customer hereby submits
to the non-exclusive jurisdiction of the English Courts.


All passenger booking’s are undertaken by the company in accordance with all the conditions in this agreement and with
the following additions,
a) In the case of any damage sustained to the company’s property or vehicle’s by you however caused, the customer will be liable for all costs pertaining to the matter, including but not limited to, damage repair, vehicle cleaning, reasonable compensation of the company’s loss of earnings, and any other liabilities incurred by us in relation to the incident, all charges will be billed to the account.
b) The company shall not be liable for any property left by any customer in a vehicle provided by the company. Any such discovered items will be held at the company office.
c) Any property handed in to the company offices will be held for a period of one months, and the company shall make every reasonable effort to find the owner during this time. After one months the goods will be disposed of at the company’s discretion.
d) Any property being returned to you by a company vehicle will be chargeable, no charge will be made for any item collected from the company.
e) The customer remains responsible for any damage or loss to their baggage or possessions at all times. Metropolitan Cars will not be liable for any loss or damage to goods or possessions while being carried, loaded, unloaded or otherwise left in the custody of any Metropolitan Cars driver or courier for any reason.
f) No verbal representation by any Metropolitan Cars driver, courier, telephonist or agent shall be taken to supersede or vary any condition or meaning contained within this agreement.


Metropolitan Cars will provide for password protection of bookings made by telephone. We will not accept any telephone booking made for a password protected account unless the password is given. Your account password should not be given to any third party as you will be held liable for payment for any bookings made where the account password is given. We will not accept liability for bookings made on accounts where password protection has been declined. You will be liable for the costs of any booking made on your account if you have chosen not to use the password protection that we offer. For security reasons, you can change your account password at any time by sending a email on your company headed notepaper from your company email to Metropolitan Cars.


8 Further  Terms & conditions

The Company reserves the right to revise any of the terms and conditions stated here and will come into effect 1 hour after posting to website.

A quote on a journey will be valid until 24 hours after the issue thereof.

No reservation is considered as accepted until confirmed by email.

An additional surcharge may be added on the following dates: 24, 25, 26, 31 December as well as 1 January.

There may be an additional charge if the passenger has to make a stop on the way of the journey (minimum £5) or any other diversion on the way. The drivers are competent and have a good working knowledge of London and strive to take the shortest possible route on that specific day. If you may need to make another stop on the way the passenger will need to give 12 hrs prior notice.

At the airport we include 45 minutes waiting time once the flight has landed, and thereafter the charge will be 25p per minute. At a pickup from within London we allow 10 minutes waiting time from the time the passenger has made the booking for, and thereafter 25p per minute waiting time. This mean our fares are based on a direct trip with passengers being ready to travel at the time and place as specified.

We do monitor the flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 1 hour before the scheduled arrival of that flight.

A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (preferably email) or by phone.

Cancellations informed between 3 and 12 hours prior to time of journey mean that a £5 cancellation charge will be incurred.

Cancellations informed between 3 and 1 hours prior to the journey will incur 25% of the booking price.

Cancellations not informed up to 1 hours prior to time of booking may incur 100% of the booking price

All payments can be made in cash or credit card. In the case of credit card your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash (GBP), but the card details will only serve to secure the booking, or may be charged for instances of a cancellation or ‘no show’.

If we pick up from a UK address the driver will wait up and till 30 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost.

 At the airport the driver will go in 30 minutes after international/intercontinental flights and 15 minutes after European flights (unless the passenger has specified otherwise) He will wait at the information desk in the arrivals terminal. The passenger has 45 minutes waiting time thereafter. If the driver fails to make contact the driver he will put a call out for the passenger. If the passenger fails to show 30 minutes thereafter we will pull the driver away and the passenger will be liable for the full price.

If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a ‘no show’.

Illustrations, photographs and descriptions on the website, brochures, pricelists or documents serves merely as a guide and will not be binding.

Prices of journeys also depend on the size of the vehicle. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage.

The driver will kindly assist you to load your luggage if you prefer, but is not responsible for any damages to passengers luggage.

Please keep in mind that babies/ children are regarded as passengers and therefore to book the vehicle size accordingly.


If at any time one or more of the provisions of these terms and conditions shall become or be declared invalid, illegal or unenforceable in any respect under any law, the
validity and enforceability of the remaining provisions hereof shall not in anyway be affected or impaired thereby.